Who we are

Our website address is: https://4medicaltesting.co.uk.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

We do not share any data with anyone except where we send confidential & mandatory data to Public Health England to report sales & test results.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Disclaimer

Please book/order your Covid-19 test kits at least 3 working days (Monday-Friday) before your departure date.

It is the sole responsibility of all passengers to clarify with their airline carriers the type of the Covid-19 testing requirement for their destination country as the situation is constantly evolving. For More information visit www.gov.uk/foreign-travel-advice

Note 4 Medical Testing does not accept any liability for delay in receiving test kits.

Note 4 Medical Testing does not accept any liability for the delayed result due to late arrival or loss of samples in the laboratory.

For Refund Policy see here 4 Medical Testing  Refund Policy.

Subject to Royal Mail COVID-19 Priority Box collection and delivery service, the result usually takes 48-72 hours to be available, but in some cases, it may take up to 96 hours or more.

We are using stripe for payment with PCI compliance

Refunds Policy

  • We offer a refund (less a £20 administration charge) to all Online Orders and In Clinic appointments subject to the conditions below.
  • Refunds must only be requested via email at info@4medicaltesting.co.uk
  • For Health and Safety reasons, dispatched kits will NOT be refunded. All test kits are liable to deteriorate and/or expire rapidly, therefore these products are exempt from returns under article 28(1) of the 2013 Regs. Any returned kits received by us will be destroyed to prevent potential contamination and spread of Covid-19.
  • Any customers requesting a refund due to a change in government ruling will be offered a full refund.
  • Any cancelation of an appointment, delivery or collection is subjective to a £20 admin fee.
  • Please allow up to 30 days for refunds to be fully processed.
  • We are not liable for any delay in the delivery of kits to the customer using a trackable courier service or from customers to our laboratory using Royal Mail Tracked 24.
  • We are not liable for any delay in issuing test results or test certificates.
  • We are not liable for any errors made by the customer at the time of booking that are reflected on the certificate.