FAQ’s After Purchase

FAQ after purchasing Covid-19 test kits

Your arrival day is considered as day zero. Your third day in the UK is considered as day 2 and your 9th day in the UK is considered as day 8. For example, if you arrive on 1st March 2021, your day-2 test is on March 3rd and your day-8 test will be on March 9th.

If you took the test on day 2 of your quarantine (on the third day of arriving in the UK) you must continue to quarantine until you have completed the 10-day quarantine period (11th day of your arrival in the UK) and received a negative test result for a test taken on day 8 (9th day of your arrival in the UK). If your day 8 test result is negative you may stop quarantine when you have completed your 10-day self-isolation.

Please swab as soon as you receive it as usual and send back your swab sample to our laboratory as soon as you possibly can.

If your swab kit does not arrive, please contact us immediately at info@4medicaltesting.co.uk quoting your order number and your arrival date, and we will send you another swab kit immediately free of charge.
Please contact us by email at swab-kit-support@4medicaltesting.co.uk quoting your order number and we will make relevant arrangements to amend the registration process.
Please contact us immediate by email at info@4medicaltesting.co.uk quoting your order number and changes required, and we will make relevant arrangements to update your arrival date and dates that kits need to be sent to your isolation address.
Please contact us immediately by email on info@4medicaltesting.co.uk quoting your order number and we will make relevant arrangements to amend the registration process.
Please contact us immediately by email on info@4medicaltesting.co.uk quoting your order number and your flight details.
No, you will need to make alternative arrangements to send your swab sample.
Yes, you can travel to our clinics in Manchester or London to get a swab by our clinicians for your day-2, day-8 or TTR tests.
You will receive the result of your test by an email directly from our laboratory. If you did not receive your result after 72 hours of posting your swab sample, please contact us on swab-kit-support@4medicaltesting.co.uk.

If your day-2 test is positive you will need to start a 10-day quarantine starting from the day after the swab was taken. This means you your quarantine finishes on day 13 of your arrival to the UK. You will not be required to take any further tests.

If your day-8 test is positive you will need to start a 10-day quarantine starting from the day after the swab was taken. This means you your quarantine finishes on day 19 of your arrival to the UK. You will not be required to take any further tests.

Yes, according to the UK Government regulations, ALL international passengers 5 years and above arriving from Amber List Countries MUST have day-2 and day-8 covid-19 PCR tests even if your TTR is negative.

If you have not booked day-2/day-8 test package before you arrived in the UK, you can book one after you arrive. You will need to book immediately and complete another Passenger Locator Form (PLF).

Clinics

London

163 Ley Street,
Ilford, IG1 4BL

Tel: 0208 262 3527

Manchester

Suite A, Beech Court, M60 Office Park,
Wynne Avenue, Swinton, Manchester, M27 8FF

Tel: 0161 989 5333

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